Help center

Need a hand?

Start here if a public link is unavailable, a result looks different from expected, or you need a quick reminder of how the options work.

Why is my link unavailable?

Check that the complete URL is pasted and that the post, page, or file is publicly accessible. A link may be unavailable because it is private, removed, region-restricted, unsupported, expired, or temporarily limited at the source.

What should I paste?

Paste the original public URL from the browser or the source app’s Share option. A complete link beginning with https:// gives the best chance of being recognized.

Why do I see different options for different links?

Each source and public post can make different formats available. A result may include Video, Audio, Image, or a link that opens the original source. Not every option is available for every link.

Why does a playlist open in its original app or website?

Some playlist and source pages are provided as an original-source option rather than a direct download. Select the clearly labeled option to continue with the original service.

What does “no watermark” mean?

Where a supported source makes a watermark-free version available, OmniGrab will use that option. Availability depends on the individual link and source restrictions.

Can I use OmniGrab on my phone?

Yes. Open OmniGrab in your phone browser, paste the link into the field, and choose an available option. See the mobile guide for a short walkthrough.

Still not working?

Try refreshing the original page, copying the public link again, and pasting it as a new request. Use CLEAR before testing another link. If it remains unavailable, the source may not currently expose an option for that particular item.

Only use OmniGrab to save content you own or are authorized to save. Content access and availability remain subject to the source’s rules and restrictions.

Try another public link

Paste it into OmniGrab and check the options that are available.

Open OmniGrab